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Case Studies

Preferred Provider for US - Rapid study Start-up – Recruitment

Program Description
In 2017, CROMSOURCE was awarded with US Program of three studies in the Respiratory area.

Through our Delivery Platform the combination of our people, procedures, systems and supporting infrastructure that underpins all of our partnerships we made an immediate assessment of available resources, including opening all job requisitions for functions where there were gaps.

We delivered operational excellence through very fast ramp up in 8 weeks to have the team fully operational from the award.

Staff Requirements
The fully dedicated team were 5 Project Managers, 30 CRA’s, 2 Project Coordinators, and 10 Clinical Trial Administrators are giving support to their Clinical Operations Department.

We received 1068 candidates, we screened 165 candidates and 91 were interviewed. Finally 56 candidates had an offer and 47 of them accepted the positions.

Key Learnings
Shared vision is very important and a true partnership with all key stakeholders was needed.

Up-front staff planning in all areas is required with close communication throughout the recruitment and onboarding stages. Furthermore the knowledge of the US recruitment market is the key for the expert recruiters but also excellent relationships with specialised head hunters for higher level roles.
On top the proactive marketing on social media for maximum exposure in the candidate market place is very important.

Preferred Provider for European Clinical Trial Supply Management

Program Description
In 2009, CROMSOURCE was awarded a Master Services Agreement with a large Pharma company in Belgium.

Through TalentSource, we successfully delivered an office-based team of Clinical Trial Supply Management professionals for their European Clinical Trial Services facilities and have an ongoing relationship with them in the status of First Tier Supplier.

Staff Requirements
The team consists of Associates and Coordinators, giving support to their Clinical Material Logistics, Clinical Material Sourcing & Packaging and Quality Departments.

The initial set-up of the team was bound by fast timelines leading to up to 25 staff at any one time. We receive ongoing ad-hoc requests to add to the existing team for which external recruitment is required.

Key Learnings
Up-front staff planning in all areas is required with close communication throughout the recruitment and onboarding process.

It is essential to minimise any potential co-employment risks.

A specific training program was set-up for the sponsor dedicated team covering soft skills and languages.

Annual Governance Meetings and regular operational level meetings are in place to discuss performance.

Preferred Provider for Global FSP

Program Description
In 2013, CROMSOURCE was awarded with a Global Master Functional Service Provider for a large Pharma company. In 2014 TalentSource was selected as TIER 1 supplier through a partnership program.

TalentSource is receiving ad-hoc resourcing for Clinical, Regulatory and Biometrics roles with very fast ramp-up and turnaround agreed supported by metrics and Service level agreements.

We have established contacts both in Europe and US for all resourcing needs with Governance level oversight.

Staff Requirements
A team of Clinical Project Managers, Assistants, CMC Regulatory Leads and Site Engagement Managers operating in the following countries: Belgium, Bulgaria, Croatia, Czech Republic, France, Germany, Hungary, Italy, Moldavia, Romania, Serbia, Slovakia, Spain, Turkey, UK, Ukraine and US.

First CV’s were submitted to the client with a maximum of 5 business days and the hit rate (candidates interviewed that are hired) is more than 30%. The average time of placement is around 40 days.

The retention (completion of the initial assignment) that has been attained on this project is a minimum of 95%.

Key Learnings
A Partnership approach have been identified in terms of relationship, transparency, integrity and shared goals. Clear communication plans and roadmaps have been installed immediately from the beginning.

Regular reviews have been set-up to check on progress in all work-streams.

As the relationship grew, metrics were redefined. Some changes have been made for local requirements versus global ones.

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